Returns & Exchanges:
Loving your order is the most important thing! We accept returns/exchanges on full priced items up to 10 days from date of delivery. Shipping costs on returns/exchanges are the buyer's responsibility, unless the return/exchange is due to defects in manufacturing or you received the incorrect item.
Due to its nature, custom and sale/closeout items can not be returned or exchanged. Returns will only be accepted on full priced items.
To be eligible for a return/exchange, your item must be in the same condition that you received it (no smells of cigarettes, laundry detergent and/or pet hair), in original packaging with tags attached, and proof of purchase must be provided.
To process a return on full priced items, email HELLO@FLINTANDFRAY.COM Sale items do not quality for returns.
To return items purchased from a boutique/retailer that carries FF:
Please contact the retailer for further assistance. We cannot accept returns of any Flint + Fray merchandise not purchased directly from flintandfray.com The retailer you bought the items from is responsible for any returns/refunds.
To return gifts:
Please email hello@flintandfray.com and include the name and address of the person who placed the order and indicate the return/exchange item is a gift. We will make an exchange, but cannot issue a refund except to the original purchaser.
If you have any questions, as always, feel free to reach us via email at hello@flintandfray.com
Have a rad day!